Delivery
How will my order be delivered?
We partner with reliable last-mile courier services to ensure your order arrives safely and promptly. Depending on your location and delivery option chosen at checkout, your parcel will be delivered by one of the following partners:
- Singpost
- NinjaVan
- TracX Logis
- J&T Express
Once your order is dispatched, you'll receive a tracking link via email to monitor your shipment in real time. Delivery timelines may vary based on your address and courier availability.
When will my order be shipped?
1. Delivery Within Singapore
a. Standard Delivery
Orders are delivered within 3–5 working days after processing.
b. Next-Day Delivery
Orders placed before 12:00 PM SGT on business days are eligible for next-day delivery. Orders placed after the cut-off time will be delivered within 2 business days.
2. International Delivery
Standard shipping fees are based on your destination and the weight of your order, and will be calculated at checkout. Delivery times vary by destination. International orders are shipped on a Duties Delivery Unpaid (DDU) basis, so import duties and taxes are not included in the shipping fee (see below).
How do I track my order?
Do you ship internationally?
Countries We Ship To
We currently ship internationally to the following destinations:
🇦🇺 Australia | 🇨🇳 China | 🇭🇰 Hong Kong | 🇹🇼 Taiwan | 🇰🇷 South Korea | 🇯🇵 Japan | 🇮🇳 India | 🇲🇾 Malaysia | 🇮🇩 Indonesia | 🇹🇭 Thailand | 🇬🇧 United Kingdom
Do I need to pay custom duties and taxes for my international order?
Yes. All international orders are shipped Duties Delivery Unpaid (DDU). At the moment, we do not offer Duties Delivery Paid (DDP) shipping, so customers are responsible for any import duties, taxes, or customs fees imposed by their country's regulations. These charges are not included in your order total or shipping fee, and will be collected by the courier or local customs authorities upon delivery.
What happens if I refuse to pay the duties and taxes upon delivery?
If an order is refused due to unpaid duties and taxes, it may be returned to us or abandoned by local authorities. In such cases, shipping fees and any additional return costs will be deducted from your refund.