This privacy policy was last updated on 16 March 2025.

Schwette Footwear is committed to safeguarding your personal data in compliance with the Singapore Personal Data Protection Act (PDPA) 2025. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you create/manage an account and or sign up for a loyalty program with Schwette Footwear

We collect personal data that you voluntarily provide to us, including:

• Account information (e.g., name, email, gender, phone number, nationality, date and month of birth)
• Shipping and billing addresses
• Payment details (processed securely through third-party platforms)
• Purchase history
• Any additional information you provide via forms or communication channels.

We may also collect non-personal data through cookies and similar technologies to improve your browsing experience.

Your personal data may be collected, used, or disclosed for purposes including but not limited to:

a. Provision of our services

• To establish your user account and/or loyalty program on our site, including tracking your orders, purchase history, and shipments and sending you reminders of items left in your shopping cart and/or providing you with product notifications
• Processing and fulfilling your orders.
• Delivering your purchases to your specified address.
• Sending transaction and delivery updates.
• Responding to customer inquiries and providing support.
• To process your returns or refunds in accordance with our Returns and Exchange policy
• Improving our products, services, and overall user experience
• To comply with (i) internal risk controls, (ii) the terms of our access to payment processing, financial or banking services such as credit card disputes, fraud, billing errors, or (iii) any applicable law

b. Marketing and Advertising

• To send you marketing communications and ads in relation to our products, including promotional mail together with your order, only if consent is provided
• To deliver advertisements which are related to our products and services which may be of interest to you on our websites and/or social media platforms

We may disclose your personal data to:

• Third-party service providers, including delivery partners and payment processors, to fulfill your orders.
• Regulatory or legal authorities if required to comply with legal obligations.
• Third-party advertising partners who use tracking technologies to collect data about your activities and device (e.g., IP address, mobile identifiers, pages visited, and location). This information, combined with demographic details and purchase history, helps deliver personalized ads through their networks. We may also share relevant data collected through our services to provide content of potential value to you. To opt out of sharing your personal data with these partners, kindly contact us at heythere@schwettefw.com (Attn: Data Protection Officer)

We will obtain your explicit consent before collecting, using, or disclosing your personal data unless permitted by the PDPA. You may withdraw your consent at any time by contacting us, though this may affect our ability to provide certain services to you.

We implement strict security measures, including encryption and secure access protocols, to protect your personal data from unauthorized access, misuse, or disclosure. However, kindly note that no method of transmission over the internet is completely secure.

Your personal data will be retained for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws.

We use cookies and tracking technologies to better understand how our website is used, which in turn would enhance your browsing experience. Information collected by cookies is not personally identifiable.

By using our website, you agree to our use of cookies, which you can disable via your browser settings

You have the right to

• request that we delete any of your personal data that we collected from you and retained, with certain exceptions.

If you would like to withdraw your consent for the collection, use and/or disclosure of any of your personal data, please write to us at heythere@schwettefw.com (Attn Data Protection Officer)

We will process such a request within a reasonable time and it may take up to thirty (30) days for this to be reflected in our systems. Once complete, we will no longer retain, use and/or disclose your personal data, except for compliance, regulatory or other legal purposes.

Our ability to comply with your request for deletion is subject to any applicable legal or other requirement to maintain certain records of your personal data. Kindly note that the deletion of your personal data from our database will result in us not being able to provide you with the products or services that you have requested from us

We reserve the right to modify this Privacy Policy to comply with updates to the PDPA or our practices. The revised version will be posted on our website with the effective date.

For any questions or concerns about this Privacy Policy, please contact us at

heythere@schwettefw.com

with email header: Attn: Data Protection Officer