Refund policy
Requirements
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return rates within Singapore
Free returns for customers within Singapore
Returns from outside Singapore
Return shipping fees for international orders are the responsibility of the customer and may vary depending on the destination and shipping method. However, if the item is found to have a verified manufacturing defect, we will fully cover the cost of return shipping.
Return Process
For customers within Singapore:
Follow the steps below to initiate a return.
For international customers:
You may follow the steps below to initiate a return, however, kindly note that return shipping costs are the responsibility of the customer unless the item is found to have a verified manufacturing defect. In that case, we will reimburse your shipping fees. Returns must be shipped to 40 Penjuru Lane, #04-01, Singapore 609216.
Step 1: Click here to log in to your account. In the "Email" field, enter the email address used to create your account.
Step 2: Check your email inbox for a message from our store and copy the six-digit verification code. Go back to the online store and enter the code.
Step 3: Click "Request return" for the order that you want to submit the return for. If your order has more than one item, select the items that you want to return.
Step 4: Select a return reason and add a note for the store, then click "Request return".
Step 5: Once confirmed, we’ll email you return instructions within 3 business days.
5a. Singapore customers: You’ll receive a shipping label in your email from us.
5b. International customers: Please ship your return to our warehouse address: 40 Penjuru Lane, #04-01, Singapore 609216. Items sent back to us without first requesting a return will not be accepted.
Step 6: Pack your items securely, including all original boxes and tags. Affix the shipping label (if provided).
Step 7: Return the items.
7a. Singapore customers: Kindly affix the shipping label to the parcel and drop off the parcel at any Singpost Popstation.
7b. International customers: Arrange shipping to our warehouse using your preferred courier.
Step 8: Once your return is received and inspected, we’ll process your refund. Refunds will be issued to the original payment method within 10 business days after approval.
Damages and issues
Kindly inspect your order upon reception. If the item is found to be defective, damaged or if you received the wrong item, get in touch with us immediately so that we can evaluate the issue and process a return for you.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We do not accept exchanges for now, the fastest way for an exchange to happen is to return the product and to make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Do note that it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please reach out to us at heythere@schwettefw.com.
For any return related questions, feel free to get in touch with us at heythere@schwettefw.com.